Privacy Policy
GREEN GRID PTY LTD (ABN 21 676 134 811)
Trading as Ultimate Energy Australia
1. Introduction
This Privacy Policy explains how GREEN GRID PTY LTD (ABN 21 676 134 811) trading as Ultimate Energy Australia (“Ultimate Energy Australia”, “we”, “us” or “our”) collects, holds, uses and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to personal information we collect from customers, prospective customers, website users, contractors, suppliers and business partners.
2. Personal Information We Collect
We may collect personal information in a variety of ways, including when you:
- visit our website
- request a quote or call‑back
- place an order or engage our services
- subscribe to communications or newsletters
- complete forms or surveys
- communicate with us by phone, email or other means
The types of personal information we may collect include, but are not limited to:
- name
- postal and service address
- email address
- telephone number
- information relevant to providing our products and services
We may also collect sensitive information (such as identification documents or payment‑related information) where it is reasonably necessary for our business activities and permitted by law.
You may browse our website anonymously where practicable.
3. Non‑Personal Information and Cookies
We may collect non‑personal information about your interaction with our website, such as:
- browser type
- device information
- operating system
- internet service provider
- website usage data
Our website may use cookies and similar technologies to enhance user experience, analyse website traffic, and support advertising and remarketing activities. You can choose to disable cookies through your browser settings; however, some website functionality may be affected.
You may opt out of interest‑based advertising through industry opt‑out tools, including those provided by Google and the Network Advertising Initiative.
4. How We Use Personal Information
We use personal information for purposes reasonably necessary to operate our business, including to:
- provide and manage our products and services
- process enquiries and customer requests
- communicate with customers and prospective customers
- improve our services, website and customer experience
- conduct promotions, surveys and research
- send marketing communications where permitted by law
- comply with legal, regulatory and contractual obligations
Where required, we will obtain your consent before using your personal information for marketing purposes. You may opt out of receiving marketing communications at any time.
5. Disclosure of Personal Information
We may disclose your personal information to third parties where reasonably necessary for our business operations, including:
- call centres and customer support providers
- IT, cloud hosting and data storage providers
- marketing, analytics and advertising service providers
- professional advisers, regulators and authorities as required by law
Overseas Disclosure
Some third‑party service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles, unless an exception under the Privacy Act applies.
We may also disclose personal information where required or authorised by Australian law or a court or tribunal order.
6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes appropriate physical, electronic and managerial safeguards.
Notifiable Data Breaches
In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
7. Access to Personal Information
You may request access to the personal information we hold about you by contacting our Privacy Officer. We will respond within a reasonable period (usually within 30 days), unless access is denied under the Privacy Act.
To protect your privacy, we may require proof of identity before providing access. In limited circumstances, a reasonable fee may apply to cover the cost of providing access.
8. Correction of Personal Information
If you believe that any personal information we hold about you is inaccurate, out‑of‑date or incomplete, please contact us and we will take reasonable steps to correct it.
If you request deletion of your personal information, we will take reasonable steps to do so unless we are required to retain it by law.
9. Retention of Personal Information
We retain personal information only for as long as it is necessary for our business purposes or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de‑identify it.
10. Complaints
If you have a complaint about how we handle personal information, please contact our Privacy Officer using the details below. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: https://www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
11. Opt‑Out and Unsubscribe
You may opt out of receiving marketing communications at any time by using the unsubscribe option in our communications or by contacting our Privacy Officer.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on our website and will take effect from the date of publication.
13. Contact Us
Privacy Officer
Ultimate Energy Australia
Email: privacy@ultimateenergy.com.au