The following definitions apply throughout this document:
- You – The customer entering into this Agreement.
- We/Us – Green Grid Pty Ltd trading as Ultimate Energy Australia (ABN 21 676 134 811).
- Agreement – The legally binding contract formed upon acceptance of these Terms and Conditions and payment of the Part Payment.
- Signing Page – The document signed by You confirming acceptance of this Agreement.
- Property – The premises nominated by You for installation of the Goods.
- Goods – The solar system and components specified in the Quote.
- Product – Includes Solar PV panels, inverter, battery storage, and installation kit.
- Installer – A licensed electrical contractor certified under NSW law and accredited by the Clean Energy Council (CEC).
- STC – Small-scale Technology Certificates under the Renewable Energy (Electricity) Act 2000.
- Small Generation Unit – As defined in the Renewable Energy Regulations 2001.
- GST – Goods and Services Tax under A New Tax System (Goods and Services Tax) Act 1999.
- Nominated Output – Manufacturer’s stated expected output for the solar panel.
2.1 This Agreement becomes legally binding when:
- You submit the signed Signing Page; and
- We receive the Part Payment in cleared funds.
2.2 By entering this Agreement, You confirm:
- You are over 18 years of age;
- You are the legal owner of the Property or have written authority from all owners;
- You have read, understood, and accepted these Terms and Conditions.
3.1 We agree to supply and install the Product subject to:
- Full payment of the quoted amount;
- Assignment of all STC rights to Us;
- Completion of all required documentation for STC and rebate claims.
3.2 You irrevocably authorise Us to apply payments toward securing the Goods and scheduling installation.
4.1 We rely on Your representations regarding Property suitability and rebate eligibility.
4.2 We may conduct a site inspection. You agree to:
- Provide access to Us and our contractors;
- Be present during inspection or installation if requested.
5.1 The Quote includes conditionally refundable Part Payment (10% of total, excluding finance).
5.2 The Quote may be revised if:
- Information provided by You is inaccurate or incomplete.
- Rebates or STC values change prior to installation.
5.3 All pricing is inclusive of GST unless stated otherwise.
6.1 Deposit Requirement
A non-refundable Part Payment (Deposit) is payable upon signing this Agreement. This secures Your installation date and initiates system preparation.
6.2 Final Payment Obligation
Full Payment is due in cleared funds on the day of installation and must be received prior to system commissioning. Refer to Clause 6B for enforcement provisions.
6.3 Accepted Payment Methods
Payments may be made via Electronic Funds Transfer (EFT), credit card (surcharge applies), or cheque. Payment is deemed complete only when funds are cleared in Our account.
6.4 Consequences of Late Payment
If You fail to make payment by the due date:
- Interest will accrue at 5% per calendar month on any overdue amount; and
- You will be liable for all reasonable recovery costs, including legal fees, enforcement charges, and debt collection agency fees.
6.5 Retention of Title
Ownership of the Goods remains with Us until Full Payment is received and Small-scale Technology Certificate (STC) assignment is completed. Risk in the Goods passes to You upon delivery
6A. Stripe Credit Card Surcharge
6A.1 Surcharge Disclosure
If You elect to pay via Stripe, a non-refundable surcharge of 1.7% applies. This reflects third-party processing fees.
6A.2 Net Payment Clarification
Stripe deducts this surcharge at the time of transaction. It is not itemised on Our invoice.
6A.3 Payment Shortfall Liability
Only the net amount received after Stripe’s deduction will be credited toward Your payment obligation. You remain responsible for ensuring the full invoiced amount is received in cleared funds.
6A.4 Informed Consent
By selecting Stripe, You acknowledge and accept this surcharge and its implications.
6B.1 Payment Precondition for Commissioning
Full Payment must be received in cleared funds on the day of installation, prior to system commissioning.
6B.2 Remedies for Non-Payment
- The system will not be activated or connected to the grid;
- We reserve the right to suspend installation, remove installed components, and recover associated costs;
- You will be liable for interest at 5% per calendar month and all recovery expenses, including legal and enforcement fees.
6B.3 Title and STC Assignment
Ownership of the Goods remains with Us until Full Payment and STC assignment are complete.
7.1 We will use reasonable efforts to install by the estimated date but do not guarantee specific timeframes.
7.2 You may nominate preferred locations for system components, subject to feasibility and compliance.
7.3 Installation will follow our approved design. Variations due to site conditions may incur additional costs.
7.4 You or Your representative must be present during installation.
7.5 All electrical work will be performed by licensed electricians in accordance with:
- Electricity (Consumer Safety) Act 2004 (NSW);
- AS/NZS 3000 Wiring Rules;
- CEC and SAA accreditation standards.
7.6 A Certificate of Compliance for Electrical Work (CCEW) will be issued upon completion.
7B. Battery Backup Configuration
7B.1 Battery backup configuration—including load selection, blackout circuit setup, and critical load rewiring—is not included in the standard battery installation unless specifically itemised in the Quote or Signing Page.
7B.2 If backup configuration is requested after installation has commenced, additional charges will apply and must be approved in writing before work proceeds.
Additional charges may apply if:
- Site conditions differ from Your representations;
- Installation is delayed or complicated by access, structural issues, or additional parts;
- The Property is altered post-inspection;
- Extra materials, components, or labour are required to complete installation safely and compliantly
We will notify You of any amended costs prior to proceeding with the affected work.
9.1 You irrevocably assign all STC rights to Us and agree to complete all required documentation on the day of installation.
9.2 The Quote includes an upfront STC discount based on this assignment.
9.3 You forfeit all rights to STCs related to the Goods.
9.4 You are responsible for applying for feed-in tariffs or other rebates not included in the Quote.
9.5 You must cooperate with any audit or inspection by relevant authorities.
10.1 If You fail to assign STCs or complete required documentation:
- The Full Payment will increase by the value of the STC discount;
- We reserve the right to suspend installation, repossess the Goods, and recover costs.
11.1 We are not liable for delays due to stock availability, bulk orders, or site access.
11.2 Estimated installation dates are indicative only and not contractually binding.
12.1 System performance may vary due to environmental factors. No savings or output guarantees are provided.
12.2 Battery recommendations are based on usage data and may require adjustment.
12.3 You are responsible for contacting Your energy retailer regarding tariff changes.
13.1 We guarantee:
- Installation workmanship; and
- System operation and performance,
for five years from installation date, subject to clause 13.2.
13.2 This guarantee excludes faults caused by:
- Misuse, neglect, or unauthorised modification;
- Acts of nature or external damage;
- Maintenance not in accordance with our guidelines.
13.3 This guarantee is in addition to Your rights under the Australian Consumer Law. 13.4 We will assist You in making manufacturer warranty claims during the Guarantee Period
- 14.1 Risk in the Goods passes to You upon delivery.
- 14.2 Ownership transfers only upon Full Payment and STC assignment.
15.1 You warrant the Property is safe, defect-free, and suitable for installation.
15.2 We are not liable for damage due to Property defects (e.g., brittle tiles, poor roof supports).
15.3 You must rectify any defects before installation.
16.1 Grid connection and metering upgrades are Your responsibility unless explicitly included in the Quote.
16.1 Bi-directional/gross meter installation is not included in the Quote unless specified.
17.1 If You fail to pay any amount due:
- We may suspend installation;
- Repossess the Goods without notice;
- Recover all associated costs, including legal and enforcement fees.
17.2 You indemnify Us against any loss or damage arising from enforcement action.
Refunds will only be issued under the following conditions:
- You formally decline a proposed price increase in writing at least 5 business day prior to the scheduled installation date; or
- The grid connection is denied by the relevant distributor and installation cannot proceed.
19.1 Complaints must be submitted in writing via email or post.
19.2 Both parties agree to make reasonable efforts to resolve any dispute in good faith before initiating formal proceedings.
19.3 If unresolved, disputes may be referred to the relevant consumer protection body or tribunal in Your state or territory, including but not limited to:
- NSW Fair Trading or the NSW Civil and Administrative Tribunal (NCAT);
- Consumer Affairs Victoria or the Victorian Civil and Administrative Tribunal (VCAT);
- Queensland Office of Fair Trading or the Queensland Civil and Administrative Tribunal (QCAT);
- WA Consumer Protection or the State Administrative Tribunal (SAT);
- SA Consumer and Business Services or the South Australian Civil and Administrative Tribunal (SACAT);
- ACT Access Canberra or the ACT Civil and Administrative Tribunal (ACAT);
- NT Consumer Affairs or the Northern Territory Civil and Administrative Tribunal (NTCAT);
- Tasmanian Consumer, Building and Occupational Services or the Tasmanian Civil and Administrative Tribunal (TASCAT).
This Agreement is governed by the laws of New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts and tribunals located in Sydney, NSW, for the resolution of any dispute arising under or in connection with this Agreement.